Casanona

Terms & Policies

Learn about our terms of service, returns, cancellations, and privacy policy to help us serve you better.

Terms of Use

Welcome to Casa Nona! These Terms of Use govern your access to and use of our website, platform, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

We reserve the right to change or modify any of these Terms at any time. Your continued use of the Services following the posting of changes will mean that you accept and agree to the changes.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services to violate any laws, infringe upon anyone’s rights, or interfere with the use or enjoyment of the Services by others.

Additional Terms & Conditions

A. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

B. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name casanonahomes.com, including the related mobile site and mobile application (hereinafter referred to as "Platform").

C. The Platform is owned by Casa Nona, a company incorporated under the Companies Act, 1956 with its registered office at 20/A, DEEPAK SOCIETY, CHUNA BHATTI, KOLAR ROAD, BHOPAL, Bhopal, Madhya Pradesh, 462042 (hereinafter referred to as "Platform Owner", "we", "us", "our").

Cancellation Policy

We understand that circumstances may change. You can cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee a full refund as the order might be in production or shipping process.

How to Cancel: To cancel, contact our support team via phone or email below. Please provide your order number and reason for cancellation.

Refunds for cancellations will be processed within 7-10 business days. For any issues or questions about the cancellation policy, please reach out to us.

Returns Policy

We offer refund / exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

Conditions for Refund or Exchange:

  • The purchased item should be unused and in the same condition as you received it.
  • The item must have original packaging.
  • If the item was purchased on sale, it may not be eligible for a return / exchange.

Privacy Policy

  • Information We Collect: We collect personal information such as your name, email address, and payment details when you place an order or sign up for our newsletter.
  • Data Security: We take precautions to protect your information both online and offline. All sensitive data is encrypted and stored securely.
  • Changes to This Privacy Policy: We reserve the right to update or change our Privacy Policy at any time, and we will notify users of any significant changes by posting a notice on our site.

Need More Info or Want to Cancel?

If you have any questions about our policies or wish to cancel an order, we're here to help. Contact our support team via phone or email:

Phone: +91 9828645550

Email: support@casanonahomes.com